Shipping Methods

DOMESTIC SHIPPING

All orders are made especially for you as you order; processing time after you order is up to three weeks so we can get your items just right!

Orders under $150 - $5 shipping/handling

Orders $150 and up - FREE with code SHIP150

INTERNATIONAL SHIPPING

We love our international friends! We are currently shipping to Canada, the UK, Ireland, France, Australia and New Zealand.

bill+jay is not responsible for any additional duties placed upon your item by your country’s customs (although we don’t expect this to be an issue).

Canada:

Orders under $300 - $15 shipping/handling

Orders $300 and up - FREE with code SHIPCANADA

UK, Ireland, France:

Orders under $300 - $20 shipping/handling

Orders $300 and up - FREE with code SHIPEUROPE

New Zealand & Australia:

Orders under $300 - $22 shipping/handling

Orders $300 and up - FREE with code SHIPAUS

We hope to be expanding our shipping soon. Drop us a line if you would like your country to be next on the list!

Returns & Exchanges

DOMESTIC PURCHASES:

Because we make your items to order, please contact us before ordering with any questions about sizing or style. This helps us limit waste and ensure happy customers!

We want you to be delighted with your purchase, so if that’s not the case, we want to make it right.

Please send us an email if you would like to request a return or exchange. 

As a very small company, with either Bill or Jay sewing every stitch, we are not able to offer refunds, but will happily take back unworn items in exchange for store credit in the amount of the original purchase price. Additional shipping costs associated with returns and exchanges are the responsibility of the customer.

INTERNATIONAL PURCHASES:

Due to shipping costs, we are unable to take returns or exchanges, however, if there is an issue with your order, please reach out to us and we will do our best to fix it!

billandjayclothing@gmail.com